Refund and cancellation policy

Last updated 2 November 2026

This policy covers the features you can buy from MyKlozt: Featured listings, bumps, extra listings and the MyKlozt Pro plan. Prices are shown in Pakistani rupees on our Pricing page before you pay. Payments are taken by The Solana Labs (Private) Limited, the company that runs MyKlozt, and may show under that name on your statement.

What you get, and when

Paid features start straight away once your payment is confirmed: your listing is featured, bumped or added, or Pro is switched on. You'll see it in My listings or Account, and we send a confirmation.

When we refund in full

You paid, but the feature didn't start within 24 hours.
You were charged twice, or charged the wrong amount.
We couldn't provide the feature because of a fault on our side (for example, the site was down for most of a Featured week).
You bought something by mistake and tell us within 24 hours, before it has been used (for example, a bump that hasn't happened yet).

When we don't refund

Time already used. If you mark a featured listing sold or delete it early, the remaining days aren't refunded.
A feature that worked but didn't lead to a sale. Featured and bumps get your listing seen more; they can't promise a buyer.
Listings we remove for breaking our Terms (for example, a replica sold as original).
Anything that was free, such as features during our launch offer.

MyKlozt Pro (monthly)

You can cancel any time in Account. Pro stays on until the end of the month you've paid for, then stops; you won't be charged again.
We don't refund part of a month. If you cancel within 48 hours of your first payment and haven't used any Pro feature, we refund it in full.
If we change the Pro price, we tell you at least 30 days before your next payment.

How to ask for a refund

Send us a message through the contact form (choose “Payment or delivery”), with the date, amount and what you bought.
We reply within 1 working day and decide within 3 working days.
Approved refunds go back to the same payment method (card, Easypaisa, JazzCash or bank) within 7 working days. Your bank or wallet may take a few more days to show it.

Please contact us before raising a dispute with your bank: we can usually sort it out faster.

Buying and selling between users

Payments for outfits are made directly between buyers and sellers, so MyKlozt can't refund them. If something went wrong with a deal, make a complaint and we'll look into it and act on the account where needed.

Questions

Refund and cancellation policy

Last updated 2 November 2026

When we refund in full

You paid, but the feature didn't start within 24 hours.

You were charged twice, or charged the wrong amount.

We couldn't provide the feature because of a fault on our side (for example, the site was down for most of a Featured week).

You bought something by mistake and tell us within 24 hours, before it has been used (for example, a bump that hasn't happened yet).

When we don't refund

Time already used. If you mark a featured listing sold or delete it early, the remaining days aren't refunded.

A feature that worked but didn't lead to a sale. Featured and bumps get your listing seen more; they can't promise a buyer.

Listings we remove for breaking our Terms (for example, a replica sold as original).

Anything that was free, such as features during our launch offer.

MyKlozt Pro (monthly)

You can cancel any time in Account. Pro stays on until the end of the month you've paid for, then stops; you won't be charged again.

We don't refund part of a month. If you cancel within 48 hours of your first payment and haven't used any Pro feature, we refund it in full.

If we change the Pro price, we tell you at least 30 days before your next payment.

How to ask for a refund

Send us a message through the contact form (choose “Payment or delivery”), with the date, amount and what you bought.

We reply within 1 working day and decide within 3 working days.

Approved refunds go back to the same payment method (card, Easypaisa, JazzCash or bank) within 7 working days. Your bank or wallet may take a few more days to show it.

Please contact us before raising a dispute with your bank: we can usually sort it out faster.