Something went wrong with a seller, a buyer, a listing, or with MyKlozt itself? Tell us. Complaints are free, and making one never affects your account.
We log it
You get a reference number straight away. Keep it for any follow-up.
We acknowledge it
Within one working day we confirm we're on it, and ask for anything we need.
We look into it
We check the listing, chat and account history, and may contact the other person.
We reply
Within 7 days we tell you what we found and what we did, such as removing a listing, a warning, or a ban.
Still not happy?
Reply with your reference and ask for a review. A senior team member who wasn't involved will look again within 14 days.
Deals are made between buyers and sellers, so we can't refund money paid to another user. We can act on the account, help you gather what you need, and share information with the police when the law requires it. If you've been defrauded, you can also report it to the FIA Cybercrime Wing (helpline 1991).